"Service Satisfaction"

Dear Terri Splendorio:

I am writing this letter to you about my dealings with Concord Toyota because in your letter dated October 7, 2006 you asked me if I am satisfied with with the service I have received.  My answer to you is very simple.  Because of Daric Mathis in your service department, I would not take either my Tundra or my Camry anywhere else for any kind of work.  Mr. Mathis has been so honest and informative about my vehicles that I tell everyone how good he is and they they should go see him.

At the "old" Concord Toyota, Tim Regan was my service guy and he was and still is special to me even though he no longer does his previous work.  When I'm there, I always enjoy a conversation with Tim.

My answer again is yes, I am very satisfied with my dealings with Daric Mathis and Concord Toyota and am thankful he is on your service team.

Sincerely,

Ronald W. Gray,

"Purchase of our 2006 Sequoia"

Dear Lisa,

We anted to let you know that we are very much enjoying our new Sequoia and to thank you again for making that purchase the smoothest we have ever experienced.  With you, everything was exceptional from your prompt and professional price negotiations with USAA, to your efficient and straightforward handling of the sale.  You are a pleasure to work with and we could not think of purchasing a car again from anyone but you.

Very Truly Yours, 

Carla and Stephen,

"Many Thanks for wonderful service!"

Dear Mr. Beaver:

Many thanks for the wonderful service you gave me when I brought my car in for repairs on August 02, 2006.  You kept me fully informed about the status of repairs throughout the period.  The car runs very well since receiving it.  Thanks again.

Yours Sincerely,

Weygand Younge,

"Nelson Blount"

Dear Chuck,

My husband and I just purchased our 4th vehicle (in about 6 years) from Nelson Blount.  Somehow we buy cars, then we need to give one to our kids, and we end up having to buy another one.  Oh well....

I just wanted to advise you how much we enjoy working with Nelson.  He's a real professional!  He's very personable, and has great product knowledge.  He takes the time to explain everything to us, and is a pleasure to deal with.

Too many times people will complain when things go wrong, and don't take the time to give compliments where due.  We enjoy working with Nelson so much that we wanted to let you know.  Nelson is truly an asset to Concord Toyota, and we feel fortunate to have him to help us when we need a new car.

Sincerely,

Barbara L. Hogan,

"Best Car Buying Experience ever!"

Dear Mr. Caruso:

In business, I believe that people and the service they deliver, are the biggest component of success.  That is why I am writing to you.  Your dealership, and the people who work there, have given me the best car buying experience I have ever had.

Let me start at the beginning.  I was interested in buying a hybrid.  I knew Toyota was a leader in that technology, but was still reluctant to proceed when a friend suggested I call Tim Regan to rent a Prius for a "test drive."  Tim was knowledgeable, friendly and took the time to explain all the functions of the car before I left the dealership.  When i was ready to leave, Tim called over Del Hudson, introduced him and asked Del to wash the car before I drove away.  It's a simple thing to wash a car.  How many dealers take the time to redo it on a rental?  Your dealership did and your service manager did.  It was then I realized this was a different kind of dealership-one that focused on people.

My experience doesn't end there.  I rented the car for four days and was convinced this was the car I wanted to buy.  When I arrived back at the dealership, Del recognized me and asked if he could help me with anything.  Imagibe somoene remembering who you were.

Several days later, I got a call from Lisa Piombo.  She tole me about how I could fo about preselecting a car.  After a few simple questions and before I know it i have selected a Prius that fit me.

Two weeks later, Lisa called to let me know the car was in.  She prepared all the paperwork, reviewed the features and functions of the car and when I told her I already had financing, she called in Caludia Boggio.  Claudia was incredibly fast, knowledgeable and created financing for me right there on the spot.  She even was able to get a slightly lower rate because I was not financing a high percentage of the vehicle price.

Lisa Piombo is the best auto sales rep I have ever had the pleasure of doing business with.  Although you could tell she had many things going on at th esame time, she always made me feel that I was the only person she was concerned about.

Mr. Caruso thank you for a wonderful experience.  You have outstanding people working for you.  Please extend my sincerest thanks to each of them.

Sincerely,

Michael H. Rekasis,

"Problem Solved"

Dear Sir:

Today I paid an unscheduled visit to Concord Toyota to double check what turned out to be a minor problem in one of the several cars we've purchased over the years from your dealership.  Daric Mathis from your service department immediately fixed the problem and literally, in about five minutes, I was heading back home with the problem solved.

I want to commend to you his fine service - the kind of service which has encouraged us to be loyal customers of Concord Toyota for some twenty years.

Sincerely,

Thomas and Janene Scovel,