"Sales Customer Satisfaction"
Dear Tony and Mike,
Thank you so much for helping me connect my new IPhone and transfer my contacts to the Prius! I know it took extra effort and time on your part to prove that this could be done! You have gone above and beyond the normal great customer service that I have received from Concord Toyota!! I have bought 2 cars from Concord Toyota - 1st was the 2007 Corolla for my daughter and then the 2008 Prius for myself. Your fantastic customer service brought me back a second time and I will not forget your care and assistance in the future!
With much appreciation,
Dear Terri Splendorio:
I am writing this letter to you about my dealings with Concord Toyota because in your letter dated October 7, 2006 you asked me if I am satisfied with with the service I have received. My answer to you is very simple. Because of Daric Mathis in your service department, I would not take either my Tundra or my Camry anywhere else for any kind of work. Mr. Mathis has been so honest and informative about my vehicles that I tell everyone how good he is and they they should go see him.
At the "old" Concord Toyota, Tim Regan was my service guy and he was and still is special to me even though he no longer does his previous work. When I'm there, I always enjoy a conversation with Tim.
My answer again is yes, I am very satisfied with my dealings with Daric Mathis and Concord Toyota and am thankful he is on your service team.
Ronald W. Gray
"Purchase of our 2006 Sequoia"
We anted to let you know that we are very much enjoying our new Sequoia and to thank you again for making that purchase the smoothest we have ever experienced. With you, everything was exceptional from your prompt and professional price negotiations with USAA, to your efficient and straightforward handling of the sale. You are a pleasure to work with and we could not think of purchasing a car again from anyone but you.
Very Truly Yours,
Carla and Stephen
"Many Thanks for wonderful service!"
Dear Mr. Beaver:
Many thanks for the wonderful service you gave me when I brought my car in for repairs on August 02, 2006. You kept me fully informed about the status of repairs throughout the period. The car runs very well since receiving it. Thanks again.
My husband and I just purchased our 4th vehicle (in about 6 years) from Nelson Blount. Somehow we buy cars, then we need to give one to our kids, and we end up having to buy another one. Oh well....
I just wanted to advise you how much we enjoy working with Nelson. He's a real professional! He's very personable, and has great product knowledge. He takes the time to explain everything to us, and is a pleasure to deal with.
Too many times people will complain when things go wrong, and don't take the time to give compliments where due. We enjoy working with Nelson so much that we wanted to let you know. Nelson is truly an asset to Concord Toyota, and we feel fortunate to have him to help us when we need a new car.
Barbara L. Hogan
"Best Car Buying Experience ever!"
Dear Mr. Caruso:
In business, I believe that people and the service they deliver, are the biggest component of success. That is why I am writing to you. Your dealership, and the people who work there, have given me the best car buying experience I have ever had.
Let me start at the beginning. I was interested in buying a hybrid. I knew Toyota was a leader in that technology, but was still reluctant to proceed when a friend suggested I call Tim Regan to rent a Prius for a "test drive." Tim was knowledgeable, friendly and took the time to explain all the functions of the car before I left the dealership. When i was ready to leave, Tim called over Del Hudson, introduced him and asked Del to wash the car before I drove away. It's a simple thing to wash a car. How many dealers take the time to redo it on a rental? Your dealership did and your service manager did. It was then I realized this was a different kind of dealership-one that focused on people.
My experience doesn't end there. I rented the car for four days and was convinced this was the car I wanted to buy. When I arrived back at the dealership, Del recognized me and asked if he could help me with anything. Imagibe somoene remembering who you were.
Several days later, I got a call from Lisa Piombo. She tole me about how I could fo about preselecting a car. After a few simple questions and before I know it i have selected a Prius that fit me.
Two weeks later, Lisa called to let me know the car was in. She prepared all the paperwork, reviewed the features and functions of the car and when I told her I already had financing, she called in Caludia Boggio. Claudia was incredibly fast, knowledgeable and created financing for me right there on the spot. She even was able to get a slightly lower rate because I was not financing a high percentage of the vehicle price.
Lisa Piombo is the best auto sales rep I have ever had the pleasure of doing business with. Although you could tell she had many things going on at th esame time, she always made me feel that I was the only person she was concerned about.
Mr. Caruso thank you for a wonderful experience. You have outstanding people working for you. Please extend my sincerest thanks to each of them.
Michael H. Rekasis
Today I paid an unscheduled visit to Concord Toyota to double check what turned out to be a minor problem in one of the several cars we've purchased over the years from your dealership. Daric Mathis from your service department immediately fixed the problem and literally, in about five minutes, I was heading back home with the problem solved.
I want to commend to you his fine service - the kind of service which has encouraged us to be loyal customers of Concord Toyota for some twenty years.
Thomas and Janene Scovel
"Another Happy Customer "
I wanted to send a note of thanks to your team. Recently I have brought in my 2002 Highlander to your service center for a minor service. The work was done on time and as promised. However a week later my check engine light went on and I was concerned. I brought the car into the service center and Anthony Beaver assisted me again. After they completed a thorough check they were unable to find anything; they removed the indicator. Three days later the light was on again and I was in the middle of a longer trip to Fremont. When I brought my car in yesterday, Anthony was surprised to see me but extremely helpful.
He called in Guy from the servicing team and they went to work. Guy was able to identify that the cabin filter had been chewed on by varmint and the pieces were clogging the system. They replaced the filter, cleaned out the vents and ensured that all was working as normal. They even washed and cleaned my car, finding my children?s socks along the way.
I truly appreciate Anthony?s patience with me and my car. I am also thankful to guy for not giving up and finding the real issue. I will be sure to recommend your service team to all that I know. Thank you for setting the standard for others to match!
eBusiness Systems Manager
Online Customer Service
Wells Fargo Customer Connection | 1200 Concord Avenue | Concord, CA 94520
Sue Fisi,Concord Toyota
"Pleasant Highlander Purchase"
Thanks for the email. We want to thank you for an absolute pleasurable experience. I was a little nervous going into this purchase because it's obviously a planned decision ? both mentally and financially. Aimee and I were talking about how close your original offer was to ours and we really appreciated your flexibility and not playing 'the sales game'. As I mentioned before, we had 2 bad experiences with San Luis Toyota and we'll never go back to them.
After this experience, we will now contact you first for any future purchases! I will also send out your contact information to our friends and family and let them know about our experience with you and Concord Toyota. You were a pleasure to work with and we really appreciated your genuine character.
I do have a few questions for you. I will be ordering my hitch kit this week and I am a little confused on my wiring needs. We have the tow prep package, but everything I read says I need to purchase the inline fuse box that connects under the steering wheel (confirmed it is not there) and the connector that goes from the rear connector to the actual hitch? We also noticed (after the fact, but it's not that big of a deal) the base model does not have the home link technology/buttons. Is there an after-market 'universal remote' garage door opener you guys recommend?
P.S. Thanks for the letting the dog and kid hang out in your office during the transaction. Although it was hectic, you made it very manageable.
P.S.S. We averaged 24mpg going home yesterday? it gets great gas mileage for a 'SUV'.
1090 Concord AvenueConcord, CA 94520