Testimonials

"Sales Customer Satisfaction"

After going to what seemed like a million different dealerships we finally ended up at Toyota in Concord. I want to give a big shout out to ROB for helping my husband & I get a great deal on a brand new Toyota Corolla S Special Edition 2016! Our very first BRAND NEW CAR! We had the best experience here. Rob was very very VERY extremely patient with us and made sure he got us the exact deal/payments we were looking to be at. I will definitely come back and purchase another car here :) thank you so much Toyota in Concord for giving us the best customer service & for making us feel super comfortable!! :)

Charlotte L.
Concord, CA  Feb 5, 2016

"Sales Customer Satisfaction"

Pleasant Experience Buying a New Car 

Very good experience in buying a car using the Costco program. The experience was very different from the usual negotiation in buying a new car. Here the price was clear from the start, and no negotiation was needed. The sale person that helped me, Mr Singh, was really great. He answered all my questions promptly and never pressured me in buying the car.

Fernando  San Francisco, CA  Jul 16, 2015

"Sales Customer Satisfaction"

It was so good, I bought two new cars! 

My parents and I were looking for a new car for each of us and we had to have Toyota. Christian Cabrera was our sales rep and he took care of us big time. My parents got a brand new Camry (fully loaded) and I picked up the Corolla (fully loaded). The price couldn't be beat and the experience was amazing. I'd highly recommend this dealership to anyone looking to buy a new car. Daren

Daren Jul 16, 2015

"Sales Customer Satisfaction"

Went in to look at a 2007 corvette, everybody was so nice and no pressure tactics. An hour later I drove home in my new corvette!!! The best experience I ever had buying a car!!!!!! 

Lisa B.  Pleasant Hill, CA  Jul 17, 2015

"Sales Customer Satisfaction"

I bought a new Camry Hybrid on July 5 from Concord Toyota.  Jim, the sales manager, dealt with me.....was fast, efficient, personable, honest and I bought the car.  Cruz handled my financing and was the same.  No fooling around. Cruz was able to pleasantly chat with me while putting through all the paperwork with amazing speed and proficiency. Finally, there was Christian Cabrera, Customer Relations Manager. He spent an hour with me sitting in my new car, teaching me the wonderful world of my new hybrid.  He was calm, understanding of my many questions, and very thorough. Then, yesterday, I had a few more questions, and was readily available to teach me more about my wonderful new Camry.  My experience with Concord Toyota was perfect. Thank you.

Karen M.  Pleasant Hill, CA  Jul 16, 2015

"Sales Customer Satisfaction"

I interacted with all 29 Toyota dealerships in the Bay Area and ultimately purchased at Concord.  Two thumbs up for Singh (sales) and Alex (finance).  They both were very easy to work with, professional, good communicators, and most importantly, we got straight to a fair price without the needless back-and-forth I had to go through with most other salespeople.  Very satisfied; highly recommended. 

Jonathan B. 05/01/2015

"Service Satisfaction"

Had to take my car into the repair shop for some maintenance and was helped by Arvid Funcannon in the service center. He was very helpful and made me feel very taken care of, and kept me informed on my repairs. I would recommend Toyota of Concord for repairs if your looking for excellent car care and excellent customer care like I received. Thank you so much Arvid for taking care of my repair needs.

ReRe G. 04/24/2015

"Sales Customer Satisfaction"

The Corolla was our 4th new Toyota purchase and while the experience has never been terrible, this was certainly the best. The experience was fast and very straight forward. Lisa did a great job! I hope to buy my next vehicle from Lisa and Concord Toyota.

Gregory M. 11/30/2014

"Sales Customer Satisfaction"

Lisa Piambo was very friendly and extremely helpful in helping me. She responded back to me even after everything was done.

Alex . P 1 1/18/2014

"Sales Customer Satisfaction"

Dear Tony and Mike,
Thank you so much for helping me connect my new IPhone and transfer my contacts to the Prius! I know it took extra effort and time on your part to prove that this could be done! You have gone above and beyond the normal great customer service that I have received from Concord Toyota!! I have bought 2 cars from Concord Toyota - 1st was the 2007 Corolla for my daughter and then the 2008 Prius for myself. Your fantastic customer service brought me back a second time and I will not forget your care and assistance in the future!
With much appreciation,
Lynne Goldman

Lynne G.

"Sales Satisfaction"

Raymond B.

 

One of my best experience ever! From the moment I got to the dealership, was greeted by Sales Manager Rolando and from there was smooth sailing. I got the car I wanted plus more so it was awesome. Got to finance, it was long but they made it so much fun. The whole 4 hours i was there was worth it. If anyone is in the market to purchase a used or new car, I would recommend Toyota of Concord. Ask for Rolando C. 

"Sales Satisfaction"

Vilma H.

Our salesperson AJ was the perfect salesperson. He asked my wife what she wanted in a vehicle and he showed her exactly what she asked for. He took the time to answer all of our questions and made us feel more than comfortable with our purchase. When AJ was asking us about the car he never asked us what we could afford to spend on a vehicle, he simply explained to us how the pricing worked, processed our credit and told us how much the car would cost, and gave us a quote for our trade in. AJ even called my wife to wish her a happy birthday and to see if she was happy with her new Barcelona red Camry and she is. Not only was AJ more than helpful, our financier Andy thoroughly explained costs and the options we could take for our new car. He never argued with us and gave us ample time to talk over our decision. I've been fortunate enough to have bought seven new cars and I've never had a more positive experience than I did with AJ, Andy and Concord Toyota! 

"Service Satisfaction"

Dear Terri Splendorio:

I am writing this letter to you about my dealings with Concord Toyota because in your letter dated October 7, 2006 you asked me if I am satisfied with with the service I have received.  My answer to you is very simple.  Because of Daric Mathis in your service department, I would not take either my Tundra or my Camry anywhere else for any kind of work.  Mr. Mathis has been so honest and informative about my vehicles that I tell everyone how good he is and they they should go see him.

At the "old" Concord Toyota, Tim Regan was my service guy and he was and still is special to me even though he no longer does his previous work.  When I'm there, I always enjoy a conversation with Tim.

My answer again is yes, I am very satisfied with my dealings with Daric Mathis and Concord Toyota and am thankful he is on your service team.

Sincerely,

Ronald W.G

"Purchase of our 2006 Sequoia"

Dear Lisa,

We anted to let you know that we are very much enjoying our new Sequoia and to thank you again for making that purchase the smoothest we have ever experienced.  With you, everything was exceptional from your prompt and professional price negotiations with USAA, to your efficient and straightforward handling of the sale.  You are a pleasure to work with and we could not think of purchasing a car again from anyone but you.

Very Truly Yours, 

Carla and Stephen

"Many Thanks for wonderful service!"

Dear Mr. Beaver:

Many thanks for the wonderful service you gave me when I brought my car in for repairs on August 02, 2006.  You kept me fully informed about the status of repairs throughout the period.  The car runs very well since receiving it.  Thanks again.

Yours Sincerely,

Weygand .Y

"Nelson Blount"

Dear Chuck,

My husband and I just purchased our 4th vehicle (in about 6 years) from Nelson Blount.  Somehow we buy cars, then we need to give one to our kids, and we end up having to buy another one.  Oh well....

I just wanted to advise you how much we enjoy working with Nelson.  He's a real professional!  He's very personable, and has great product knowledge.  He takes the time to explain everything to us, and is a pleasure to deal with.

Too many times people will complain when things go wrong, and don't take the time to give compliments where due.  We enjoy working with Nelson so much that we wanted to let you know.  Nelson is truly an asset to Concord Toyota, and we feel fortunate to have him to help us when we need a new car.

Sincerely,

Barbara L.H

"Best Car Buying Experience ever!"

Dear Mr. Caruso:

In business, I believe that people and the service they deliver, are the biggest component of success.  That is why I am writing to you.  Your dealership, and the people who work there, have given me the best car buying experience I have ever had.

Let me start at the beginning.  I was interested in buying a hybrid.  I knew Toyota was a leader in that technology, but was still reluctant to proceed when a friend suggested I call Tim Regan to rent a Prius for a "test drive."  Tim was knowledgeable, friendly and took the time to explain all the functions of the car before I left the dealership.  When i was ready to leave, Tim called over Del Hudson, introduced him and asked Del to wash the car before I drove away.  It's a simple thing to wash a car.  How many dealers take the time to redo it on a rental?  Your dealership did and your service manager did.  It was then I realized this was a different kind of dealership-one that focused on people.

My experience doesn't end there.  I rented the car for four days and was convinced this was the car I wanted to buy.  When I arrived back at the dealership, Del recognized me and asked if he could help me with anything.  Imagibe somoene remembering who you were.

Several days later, I got a call from Lisa Piombo.  She tole me about how I could fo about preselecting a car.  After a few simple questions and before I know it i have selected a Prius that fit me.

Two weeks later, Lisa called to let me know the car was in.  She prepared all the paperwork, reviewed the features and functions of the car and when I told her I already had financing, she called in Caludia Boggio.  Claudia was incredibly fast, knowledgeable and created financing for me right there on the spot.  She even was able to get a slightly lower rate because I was not financing a high percentage of the vehicle price.

Lisa Piombo is the best auto sales rep I have ever had the pleasure of doing business with.  Although you could tell she had many things going on at th esame time, she always made me feel that I was the only person she was concerned about.

Mr. Caruso thank you for a wonderful experience.  You have outstanding people working for you.  Please extend my sincerest thanks to each of them.

Sincerely,

Michael H.R

"Problem Solved"

Dear Sir:

Today I paid an unscheduled visit to Concord Toyota to double check what turned out to be a minor problem in one of the several cars we've purchased over the years from your dealership.  Daric Mathis from your service department immediately fixed the problem and literally, in about five minutes, I was heading back home with the problem solved.

I want to commend to you his fine service - the kind of service which has encouraged us to be loyal customers of Concord Toyota for some twenty years.

Sincerely,

Thomas and Janene .S

"Another Happy Customer "

Dear Tim,
 
I wanted to send a note of thanks to your team.  Recently I have brought in my 2002 Highlander to your service center for a minor service.  The work was done on time and as promised.  However a week later my check engine light went on and I was concerned.  I brought the car into the service center and Anthony Beaver assisted me again.  After they completed a thorough check they were unable to find anything; they removed the indicator.  Three days later the light was on again and I was in the middle of a longer trip to Fremont.  When I brought my car in yesterday, Anthony was surprised to see me but extremely helpful.
He called in Guy from the servicing team and they went to work.  Guy was able to identify that the cabin filter had been chewed on by varmint and the pieces were clogging the system.  They replaced the filter, cleaned out the vents and ensured that all was working as normal.  They even washed and cleaned my car, finding my children?s socks along the way. 
I truly appreciate Anthony?s patience with me and my car.  I am also thankful to guy for not giving up and finding the real issue.  I will be sure to recommend your service team to all that I know.  Thank you for setting the standard for others to match!
 
Thank you,
Sue Fisi
 
eBusiness Systems Manager
Online Customer Service
Wells Fargo Customer Connection | 1200 Concord Avenue | Concord, CA 94520
 
fisis@wellsfargo.com

Sue. F,Concord Toyota

"Pleasant Highlander Purchase"

 Hi Lisa,

Thanks for the email.  We want to thank you for an absolute pleasurable experience.  I was a little nervous going into this purchase because it's obviously a planned decision ? both mentally and financially.  Aimee and I were talking about how close your original offer was to ours and we really appreciated your flexibility and not playing 'the sales game'.  As I mentioned before, we had 2 bad experiences with San Luis Toyota and we'll never go back to them.

After this experience, we will now contact you first for any future purchases!  I will also send out your contact information to our friends and family and let them know about our experience with you and Concord Toyota.  You were a pleasure to work with and we really appreciated your genuine character.

I do have a few questions for you.  I will be ordering my hitch kit this week and I am a little confused on my wiring needs.  We have the tow prep package, but everything I read says I need to purchase the inline fuse box that connects under the steering wheel (confirmed it is not there) and the connector that goes from the rear connector to the actual hitch?  We also noticed (after the fact, but it's not that big of a deal) the base model does not have the home link technology/buttons.  Is there an after-market 'universal remote' garage door opener you guys recommend?

Thanks,
Jory

P.S.  Thanks for the letting the dog and kid hang out in your office during the transaction.  Although it was hectic, you made it very manageable.
P.S.S. We averaged 24mpg going home yesterday? it gets great gas mileage for a 'SUV'.

Jory .H